Reaching Out (CatholicCare Canberra and Goulburn)

Provides specialist AOD counselling and therapeutic interventions though an outreach approach.

Telephone: (02) 6163 7600
Mailing Address: PO Box 3167, Manuka ACT 2603
Email address:
Location: 57 Hicks St, Red Hill ACT 2603
Parent organisation:  CatholicCare Canberra & Goulburn

Access Information

Maximum waiting time for service: 

  • Within one week

Pre-Treatment support: 

  • Support available while on the waiting list
  • Assessment
  • Phone support
  • Information and advice

Target Group:

  • Men and women
  • Couples (including same sex couples)
  • Women with children
  • Men with children
  • Couples with children
  • Young people aged 13 and over
  • Adults

Documentation required:

  • No documentation required

When and how to access:

Operating hours: Program operating hours are 9am – 5pm ( Monday – Friday)
Ways to access: By appointment only, outreach
Disability access: Accessible toilets, lifts, doorways and parking
Interpreter services: Access to interpreter services (sign language)
Referrals accepted from: Self, friend/family, another service, GP, Courts and Corrective Services, Police, Schools
Transport assistance available: No transport available


  • Assessment required
  • Appointment required
  • Over the phone or face to face
  • Takes less than 30 minutes

Specialist ATOD Assessment Include:

  • Comprehensive alcohol, tobacco and other drug assessment
  • Comprehensive mental health history
  • Basic physical health & medical history
  • Social and family history
  • Domestic and family violence screening
  • Criminal and legal history
  • Risk Assessment
  • Includes other assessment: suicide risk assessment

Treatment Plans

  • An individualised treatment plan will be developed


Program type: Counselling

Model: Outreach

Duration and intensity: Up to 18 sessions depending on client need

Philosophical approach: Harm Minimisation

Additional program description: Provides counselling and therapeutic interventions to individuals aged 13 and over and their family/carers to address all types of AOD use and related harms. Counselling sessions are delivered via outreach where counsellors meet with clients at agreed locations that are convenient, save and comfortable. Clients can receive up to 18 sessions, depending on individual need. Reaching Out Counsellors employ a harm minimisation approach to utilise evidence-based, person-centered, psychological strategies including brief intervention, motivational interviewing, cognitive behavioural therapy and trauma informed practices.

Aftercare and Exit of Service

  • After care support available
  • Relapse prevention
  • Phone support
  • Links with community self-help groups (i.e 12 steps)
  • Active referrals and support to access other services

Harm Reduction

  • Harm reduction drug education and strategies (i.e safer injecting information): provides one on one information on drug education
  • Provides safe sex information
  • Opioid overdose prevention and education sessions one on one

Mental Health

  • Assessments include a mental health component
  • Suicide risk assessment
  • Staff have mental health training
  • Partnerships with mental health services (i.e. relationship with Mental Health ACT for consultation and liaison advice )

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • CatholicCare Canberra and Goulburn has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to free interpreter services
  • Staff undertake cultural awareness training

Tobacco Management

  • Completely Smokefree
  • Provide tobacco screening
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Service has a workplace tobacco management policy


No cost

Staff Available

  • Counsellor

Help for Families and Carers

  • Information and education offered to families and carers
  • Contact with family and carers while on program dependent on client consent
  • Counselling for family and carers available

Alexander Maconochie Centre 

  • Assessments: Face to face and phone assessments available
  • Referrals are accepted for people in the AMC

Other Information

  • Provide support letters for people to access Housing ACT
  • Preparation of report for Care and Protection
  • Preparation of reports for Courts
  • Preparation of reports for Corrective Services
  • Restoration planning for families with children involved in the Child Protection system
  • Undertake formal safety planning for women experiencing domestic and family violence

Last Updated on April 2019

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