Treatment and Support Service

Provides assessment, specialist alcohol, tobacco and other drug counselling, case management and support services for individuals, their partners, families and friends impacted by alcohol, tobacco and other drugs

Operating hours

9:00 am - 5:00 am
9:00 am - 5:00 pm
9:00 am - 5:00 pm
9:00 am - 5:00 pm
9:00 am - 5:00 pm

Wait time

Contact the service for more information

After hours support


Intake Phone Number

(02) 6132 4800


Directions Treatment and Support Service offers AOD Counselling, case management and brief interventions. The service provides free and confidential counselling and case management for individuals, families and friends affected by their own or another person’s use of alcohol, drugs or other addictions. Support is also available for people with related issues including housing, relationships, employment, the legal system and health concerns.


Target group

Families and friends

Age range eligibility

Under 18
18-25 year old
26 +


No referral required (i.e., can self-refer)

Medication/Intoxication exclusions

Details on other medication/intoxication exclusions: Support may be provided to people who present as intoxicated if they are able to participate; however, a follow up appointment may be preferred

Treatment type


Treatment duration

The program duration is variable, contact the service for more information

Delivery mode

Drop in, no appointment required
Appointment required
Outreach services available
Initial assessment: Depending on the service appointments may be required. Services are provided from the Directions office and through outreach to a range of settings, of which a current list of locations can be found on our website, Facebook and Instagram.

Public transport support available

Bus tickets provided

Family/children support and access

Information and/or education and support for families and/or carers is provided

Phones permitted


Smoking permitted


Additional program description

AOD Counselling and case management: For people wishing to address their ATOD use and associated issues. The goals of treatment may include harm reduction, reduction in use or abstinence.

Continuing Care Counselling: For people who have recently completed withdrawal or rehabilitation and who are looking for strategies to prevent relapse, set goals, and manage ongoing mental health issues.

Family Support Counselling: For people experiencing issues associated with their friend or family member’s ATOD use. Counselling is available for parents, partners, children, friends or grandparents to develop strategies to cope with ATOD issues affecting the family. This may include safety planning, de-escalation strategies, and self-care.

Walk-In and Brief Intervention: Offered as a drop-in service for those in immediate distress or requiring urgent assistance.

Other program services or supports:

  • Documented exit plan
  • Aftercare support available
  • Relapse prevention
  • Phone support
  • Links with community self-help groups (e.g. 12 step)
  • Active referrals and support to access other services

Contact us on Social media:

Directions Health Services (@DirectionsAOD) / Twitter

Directions Health Services | Canberra ACT | Facebook


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Are you in crisis?

In an Emergency call 000. Additional crisis supports are available.

Learn more
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National Alcohol and Other Drug Hotline

1800 250 015

Learn more
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Are you from interstate?

The National Alcohol and Other Drug Hotline automatically directs you to the Alcohol and Drug Information Service in your State or Territory

Learn more

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