Reaching Out

Provides specialist AOD counselling and therapeutic interventions though an outreach approach

Operating hours

9:00 am - 5:00 pm
9:00 am - 5:00 pm
9:00 am - 5:00 pm
9:00 am - 5:00 pm
9:00 am - 5:00 pm

Wait time

Contact the service for more information

After hours support



Reaching Out provides counselling and therapeutic interventions to individuals aged 13 and over and their family/carers to address all types of AOD use and related harms. Counselling sessions are delivered via outreach where counsellors meet with clients at agreed locations that are convenient, safe and comfortable. Clients can receive up to 18 sessions, depending on individual need. Reaching Out Counsellors employ a harm minimisation approach to utilise evidence-based, person-centered, psychological strategies including brief intervention, motivational interviewing, cognitive behavioural therapy and trauma informed practices.

Target group

Families and friends

Age range eligibility

Under 18
18-25 year old
26 +
A program for individuals aged 13 and over and their family/carers


No referral required (i.e., can self-refer)
Referral from GP
Referral other: Referrals can also include Courts, Corrective Services, Police and Schools

Medication/Intoxication exclusions

No exclusions, i.e. the a low threshold service able to see people whether they have used drugs or not, people can attend whilst on medication or going through withdrawal or while Opioid Management Therapy

Use of drug testing

Drug testing not used or not applicable

Treatment type


Harm reduction initiatives

Provide Naloxone and/or overdose prevention education

Treatment duration

The program duration is variable, contact the service for more information
The average program duration is 18 weeks

Delivery mode

Appointment required
Outreach services available
Face to face support available
Initial assessment:

Public transport support available


ACT and NSW residents

Accepts ACT residents

Cultural, diversity and vulnerable group capabilities

Culturally and linguistically diverse (CALD)
Aboriginal and Torres Strait Islander
Domestic and Family Violence (DFV)
Staff have undertaken Aboriginal and Torres Strait Islander cultural awareness training Provides DFV crisis and safety planning

Disability access

Accessible toilets
Accessible lifts
Accessible doorways
Accessible parking
Access to interpreter services

Phones permitted


Smoking permitted


Smoking cessation support available

NRT provided
Other smoking cessation support provided


No fees

Additional program services or support

Hepatitis screening/treatment/vaccinations available
STI screening/treatment/vaccinations available
Aftercare available
Access to mental health screening/assessments/support available
Additional supports available, contact service for more information
Organisation website provides details and more information
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Are you in crisis?

In an Emergency call 000. Additional crisis supports are available.

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National Alcohol and Other Drug Hotline

1800 250 015

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Are you from interstate?

The National Alcohol and Other Drug Hotline automatically directs you to the Alcohol and Drug Information Service in your State or Territory

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