Treatment and Support Service (Directions Health Services)

Provides assessment, specialist alcohol, tobacco and other drug counselling, case management  and support services for individuals, their partners, families and friends impacted by alcohol, tobacco and other drugs.

Telephone: (02) 6132 4800
Fax: (02) 6132 4801
Mailing Address: PO Box 538. Woden ACT 2606
Email address:
Location: Level 6, Cosmopolitan Centre, Woden Square, Bowes St, Woden ACT 2606 and through outreach
Parent organisation: Directions Health Services

Access Information

Maximum waiting time for service: 

  • Within four weeks
  • No waiting period for walk-in and brief intervention

Pre-Treatment support: 

  • Active referrals and support to access other services
  • Brief intervention

Target Group:

  • Adults
  • Men, women and couples (including same sex couples) and with accompanying children
  • Under 18
  • Accepts both ACT and interstate residents

Documentation required:

  • No documentation required

When and how to access:

Operating hours: Program operating hours are 9am – 5pm (Monday – Friday). A limited number of appointments are available outside of these hours.
Ways to access: By appointment, drop-in (no appointment required) and outreach
Disability access: Accessible toilets, lifts, doorways and parking, access to interpreter services (sign language).
Referrals accepted from: Self, friend/family, another service, GP, Courts, Police, but no referrals are required (Use of the Directions referral form is encouraged if referred by another agency)
Other access information:

Support may be provided to people who present as intoxicated if they are able to participate; however, a follow up appointment may be preferred.

Services are provided from the Directions office and through outreach to a range of settings, including Oakes Estate and Kanangra Court, Adult Mental Health Unit, Headspace and the Alexander Maconochie Centre.


  • Over the phone
  • Face to face
  • No appointment required
  • Takes less than 1 hour

Specialist ATOD assessment includes:

  • Comprehensive alcohol, tobacco and other drug assessment
  • Comprehensive mental health history
  • Basic physical health & medical history
  • Social and family history
  • Domestic and family violence screening
  • Criminal and legal history
  • Risk assessment

Treatment Plans

  • An individualised treatment plan will be developed


Program type: AOD Counselling, case management and brief intervention

Model: Includes person-centred, Motivational Interviewing, Cognitive Behaviour Therapy, Acceptance and Commitment Therapy and Solution Focused Brief Therapy and Mindfulness, all underpinned by trauma-informed principles and harm minimisation approach.

Duration and intensity: Appointments 30 minute – 1 hour. Frequency determined by the needs of the client and availability of appointments. Fortnightly appointment most common. Clients can access the service for as long as required (no maximum time period). During the first appointment an individual treatment and support plan will be developed.

Philosophical approach: Harm minimisation

Additional program description: 

AOD Counselling and case management: For people wishing to address their ATOD use and associated issues. The goals of treatment may include harm reduction, reduction in use or abstinence.

Continuing Care Counselling: For people who have recently completed withdrawal or rehabilitation and who are looking for strategies to prevent relapse, set goals, and manage ongoing mental health issues.

Family Support Counselling: For people experiencing issues associated with their friend or family member’s ATOD use. Counselling is available for parents, partners, children, friends or grandparents to develop strategies to cope with ATOD issues affecting the family. This may include safety planning, de-escalation strategies, and self-care.

Walk-In and Brief Intervention: Offered as a drop-in service for those in immediate distress or requiring urgent assistance.

Additional supports available:

    • Work and Development Program

Viral Hepatitis and Sexual Health Support

  • Referrals to access screening, treatment and ongoing monitoring for viral hepatitis with external providers; integrated treatment for viral hepatitis is available from Althea Wellness Centre.
  • Supports people with advanced liver disease to access ongoing liver monitoring support through external organisations
  • Referrals to access screening & treatment for sexually transmitted infections with external providers; integrated treatment is available from Althea Wellness Centre

Aftercare and Exit of Service

  • Documented exit plan
  • Aftercare support available
  • Relapse prevention
  • Phone support
  • Links with community self help groups (e.g. 12 step)
  • Active referrals and support to access other services

Harm Reduction

  • Harm reduction drug education and strategies (i.e. safer injecting information)
  • Provides safe sex information
  • Provides condoms


  • Provides opioid overdose education sessions
  • Program provides access to Naloxone script; through Althea Wellness Centre

Mental Health

  • Screen for mental health
  • Assessments include a mental health component
  • Suicide risk assessment
  • Staff have mental health training
  • Partnerships with mental health services (i.e. Maintaining joint management and consultation and liaison advice)

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training

Culturally and Linguistically Diverse (CALD)

  • Access to interpreter services
  • Partnerships with CALD services
  • Culturally and linguistically diverse staff
  • Staff undertake cultural awareness training
  • Tools and resources in different languages

Tobacco Management

  • Completely Smokefree
  • Provides tobacco screening & brief interventions
  • Tobacco management support and counselling
  • Service has a tobacco management policy


  • No cost

Staff Available

  • AOD Worker
  • Social Worker
  • Counsellor

Help for Families & Carers

  • Information, education and counselling offered to families and carers
  • Family support groups

Alexander Maconochie Centre

  • Counselling,  information and education, harm reduction, groups
  • Initial assessment for community based treatment and support can be completed with detainees in the AMC prior to release.
  • Referrals for services are accepted from Community Based Corrections as part of a parole conditions.

Other Information

  • Provides support letters for people to access Housing ACT
  • Provides support letters and advocacy with other non-government and government agencies
  • Preparation of reports for Care and Protection
  • Preparation of reports for Courts
  • Preparation of reports for Corrective Services


Last Updated on April 2019

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