Telephone and Online Counselling and Support

This page provides information about telephone and online support, including counselling. All phone lines below are no cost (or local call costs) from a landline; however, mobile calls are generally charged at mobile rates.

Please note that these services do not generally provide crisis support.
If you are in crisis ring Emergency on 000 or Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.

More information on our crisis supports page.

Telephone

Quitline (Tobacco)
Australian Government

A confidential telephone advice and information service, where a trained advisor can help people to plan and develop strategies to quit smoking and stay stopped. Available 8am – 8pm, Monday – Friday.

Phone: 13 78 48 (13 QUIT)
Web: www.actcancer.org/quit-smoking/wanting-to-quit.aspx

 

Family Drug Support
Family Drug Support

A national 24 hr, 7 days a week telephone support service for families affected by alcohol and other drug issues.

Phone: 1300 368 186
Web: www.fds.org.au

 

Cannabis Information and Helpline
National Cannabis Prevention and Information Centre

A free, confidential information and support line for cannabis users and friends and family who are concerned about cannabis use by those close to them. Provides counselling, information and referrals that will assist you in your current situation. The Helpline is available from 11am – 7pm Monday to Friday (including public holidays).

Phone: 1800 30 40 50
Web: http://ncpic.org.au/ncpic/helpline/

 

eheadspace
headspace National

eheadspace is a confidential, free and secure space where young people aged 12 to 25 years and their family can web chat, email or speak on the phone with a qualified youth mental health professional. The eheadspace online and telephone support service is operated by headspace, which focuses on both mental health and alcohol and other drug use. Available 7 days a week 9am – 1am.

Phone: 1800 650 890
Web: https://www.eheadspace.org.au

 

Hepatitis Counselling
Hepatitis ACT 

Provides support, information, referral and workforce development services to the people of the Canberra region.  Provides face-to-face and phone information and counselling.

Phone: 1300 301 383
Web: www.hepatitisresourcecentre.com.au

 

Hepatitis InfoLine
Hepatitis NSW

A phone based peer support service particularly for people who are considering or currently undergoing hepatitis C treatment.

Phone: 1 800 803 990
Web: http://www.hep.org.au/index.php?article=content/talking-hep/online-chat

 

Cancer Council Helpline
Cancer Council Australia & Cancer Council ACT

A free, confidential telephone information and support service run by Cancer Councils in each State and Territory.

Phone: 13 11 20
Web: www.cancer.org.au/about-cancer/patient-support/cancer-council-helpline.html

 

For more information on the Alcohol and Drug Information Service in each State and Territory visit the Interstate support page.

 

Online Counselling, Tools and Support

 

Counselling Online
Turning Point Alcohol and Drug Centre, Melbourne, Victoria

A free service where people can communicate with a professional counsellor about an alcohol or drug related concern, using text-interaction. Available 24 hours a day, 7 days a week, across Australia.  The service can be used anonymously or an individual can register for ongoing assistance.

Web: www.counsellingonline.org.au

 

OnTrack Alcohol and Depression
Queensland University of Technology, Brisbane, Queensland

A free program designed for people who have risky levels of drinking and depressed mood. It focuses on practical things people can do to make changes in their life that will help them feel happier and drink less alcohol.

Web: www.ontrack.org.au

 

Parenting Strategies
Orygen Youth Research Centre, Centre for Youth Mental Health, University of Melbourne, Melbourne, Victoria
A free site, designed to encourage parents to adopt parenting practices thought to help prevent alcohol misuse among their adolescent children.

Web: www.parentingstrategies.net


Reduce Your Use
National Cannabis Prevention and Information Centre, University of New South Wales

A self-guided online treatment program for cannabis use. The program includes six core modules based on principles of cognitive behavioural therapy (CBT) and Motivational Interviewing.

Web: www.reduceyouruse.org.au

 

eheadspace
headspace National, Melbourne, Victoria

eheadspace is a confidential, free and secure space where young people aged 12 to 25 years and their family can web chat, email or speak on the phone with a qualified youth mental health professional. The eheadspace online and telephone support service is operated by headspace, which focuses on both mental health and alcohol and other drug use. Available 7 days a week 9am – 1am.

Web: www.eheadspace.org.au

 

Clear Your Vision
National Cannabis Prevention and Information Centre, University of New South Wales

An interactive online program designed for young people to complete either with a counsellor/youth worker or independently. The program consists of two parts. Firstly, people are introduced to 4 young people with different experiences of cannabis use. Next they can complete a ‘Severity Dependence Scale’ to give an indication of cannabis dependence – and then work through activities to help change use. The second part of the program allows you to monitor your progress, provides you with tools for keeping on track and links to additional resources.

Web: https://clearyourvision.org.au/

 

Grassessment: Evaluate your use of cannabis
National Cannabis Prevention and Information Centre (NCPIC)

This website hosts a number of online surveys, quizzes and feedback programs aimed to help people learn more about their use of cannabis, and offer information about how reduce personal use.

Webwww.grassessment.org.au


THRIVE (Tertiary Health Research Intervention Via Email)

Curtin University, Perth, Western Australia

An online assessment tool that delivers immediate and personalised feedback on drinking behaviour, risks and strategies for reducing consumption, and information on available support services.

Web: http://lamp.health.curtin.edu.au/thrive/baselinetest.php

 

Beacon
Centre for Mental Health Research, Australian National University

A portal to online applications for mental and physical disorders (including alcohol and other drug use). A panel of health experts categorise, review and rate services. These ratings are provided along with the site link and access information.

Web: https://beacon.anu.edu.au/

 

Kids Helpline
Boystown

Provides web and email counselling for children and young people ages 5 – 25 years.  Available 24 hours a day, 7 days a week.

Web: www.kidshelp.com.au

 

Lifeline Crisis Support Chat
Lifeline

Short-term support for people who are overwhelmed and having difficulty coping or staying safe. Uses real time using ‘chat’ technology with a confidential one-to-one with a Lifeline Online Crisis Supporter.  Available 8pm – midnight, 7 days per week.

Web: www.lifeline.org.au/Get-Help/Online-Services/crisis-chat

 

Last Updated on November 2014