Reaching Out (CatholicCare Canberra and Goulburn)

Provides specialist counselling and thereputic interventions for alcohol and other drugs through an outreach approach.

Telephone: (02) 6163 7600
Mailing Address: PO Box 3167, Manuka ACT 2603
Email address:
Location: 127 Phillip Avenue, Weston ACT
Parent organisation:  CatholicCare Canberra & Goulburn

Access Information

Maximum waiting time for service: 

  • Within one week

Pre-Treatment support: 

  • Support available while on the waiting list
  • Assessment
  • Phone support
  • Information and advice

Target Group:

  • Men and women
  • Couples (including same sex couples)
  • Women with children
  • Men with children
  • Couples with children
  • Young people aged 13 and over
  • Adults

Documentation required:

  • No documentation required

When and how to access:
Operating hours: Program operating hours are 9am – 5pm ( Monday – Friday)
Ways to access: By appointment only, outreach
Disability access: Accessible toilets, lifts, doorways and parking
Interpreter services: Access to interpreter services (sign language)
Referrals accepted from: Self, friend/family, another service, GP, Courts and Corrective Services, Police
Transport assistance available: No transport available
Childcare available: No childcare available


  • Assessment required
  • Appointment required
  • Over the phone or face to face
  • Takes less than 30 minutes
  • Includes alcohol, tobacco and other drug assessment
  • Includes mental health assessment
  • Includes physical health assessment

Treatment Plans

  • An individualised treatment plan will be developed


Program type: Counselling

Model: Outreach

Duration and intensity: Up to 18 sessions depending on client need

Philosophical approach: Person centered counselling drawing on Motivational Interviewing, Cognitive Behavioural Therapy, harm reduction and trauma informed practices.

Additional program description: The Reaching Out program provides counselling and therapeutic interventions to individuals aged 13 and over and their family/carers to address all types of AOD use and related harms. Counselling sessions are delivered via outreach where counsellors meet with clients at agreed locations that are convenient, save and comfortable. Clients can receive up to 18 sessions, depending on individual need. Reaching Out Counsellors employ a harm minimisation approach to utilise evidence-based, person-centered, psychological strategies including brief intervention, motivational interviewing, cognitive behavioural therapy and trauma informed practices.

Aftercare and exit of service

  • After care support available
  • Relapse prevention
  • Phone support
  • Links with community self-help groups (i.e 12 steps)
  • Active referrals and support to access other services

Harm reduction initiatives

  • Harm reduction drug education and strategies (i.e safer injecting information)
  • Opioid overdose prevention education

Mental Health

  • Assessments include a mental health component
  • Suicide risk assessment
  • Staff have mental health training
  • Partnerships with mental health services (i.e. relationship with Mental Health ACT for consultation and liaison advice )

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • CatholicCare Canberra and Goulburn has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to free interpreter services
  • Staff undertake cultural awareness training

Tobacco Management

  • Provide tobacco screening
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Service has a workplace tobacco management policy


No cost

Staff available

  • Counsellor

Help for Families and Carers

  • Information and education offered to families and carers
  • Contact with family and carers while on program dependent on client consent
  • Counselling for family and carers available

Other Information

  • Provide support letters for people to access Housing ACT
  • Preparation of report for Care and Protection
  • Preparation of reports for Courts
  • Preparation of reports for Corrective Services
  • Reunification planning for families
  • Undertake formal safety planning for women experiencing domestic and family violence

Last Updated on October 2017

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