Marzenna Drug and Alcohol Residential Service (Toora Women Inc.)

Provides transitional supported accommodation, for a maximum of 12 months depending on individual circumstances, for women experiencing AOD problems and accompanying children.

Telephone: (02) 6241 7233
Fax: (02) 6241 8299
Mailing Address: PO Box 106, Jamison Centre, Jamison ACT 2614
Email address:
Location: Confidential
Parent organisation: Toora Women Inc.

Access Information

Maximum waiting time for service: 

  • Waiting time varies, outreach begins at the point of assessment and program entry will be dependent on contact, motivation and engagement with the ATOD worker

Target Group:

  • Women only, and with accompanying children who are under the age of 13 years
  • Young women over 16 may be able to access the program

Documentation required:*

  • Medicare Card
  • Concession Card
  • Court reports
  • Medical records
  • Prescriptions
  • Care and Protection Orders

*These and other documents are required for medical and other support, not for obtaining access to the service.

When and how to access:
Operating hours: Program operating hours are 9am – 5pm (Monday -Friday; Reduced services are available on Saturday), office hours are 9am – 5pm (Monday – Friday). An emergency 24-hour on-call service is available to residents.
Ways to access: By appointment only
Disability access: Accessible toilets, doorways and parking
Referrals accepted from: Self, friend/family, another service, GP, Courts, Police
Other access information: Requirement to complete a supervised withdrawal program prior to access. Women on pharmacotherapies, benzodiazapines and prescribed medications are accepted into the program.


  • Over the phone
  • Face to face
  • Takes minimum of 1 hour
  • Includes alcohol, tobacco and other drug assessment
  • Includes mental health assessment
  • Includes physical health assessment
  • Includes other assessments

Admission Requirements for Residential Services Only

  • Time and days available for admission are 9am – 3pm (Monday – Wednesday)
  • Service user possessions will be searched for non-permitted items
  • Non-permitted items will be confiscated and where necessary disposed of


Program type: ATOD specific supported accommodation and case management

Model: Trauma informed care, gender specific, abstinence based

Duration and intensity: For a maximum of 12 months depending on individual circumstances

Not able to consume alcohol or other drugs while in program: Women are required to be abstinent from alcohol and non-prescription drugs.

Philosophical approach: Feminist approach

Additional program description: Provides transitional supported accommodation. Information, education, advocacy, referral, practical and emotional support are also available. Women engage in case management and develop a weekly, and longer term, recovery plan and support plan to identify and achieve goals. Women are provided access to an 8-week Day Program (see Toora Women Inc’s AOD Day Program). Outreach support is provided to women following the program.

Additional supports available:

  • Women can undertake study and engage in employment while at Marzenna
  • Community and work orders
  • Vocational education
  • Employment / Work placements / Traineeships / Job readiness
  • Volunteering
  • Living skills (i.e. Support provided as required in line with support plans)
  • Aftercare: Follow up phone calls, meetings and ongoing counselling (i.e. Outreach support is available for 3 months post residential stay)
  • Access to 12 step fellowship and SMART Recovery groups

Mental Health

  • Assessments include a mental health component
  • Suicide risk assessment
  • Relationships with Mental Health ACT (i.e. Maintaining joint management)
  • Staff have mental health training (i.e. Trauma, post traumatic stress disorder, mindfulness, self harming behaviours, and other counselling modes)
  • Mental health in-reach to service (i.e. Mental Health workers can visit women on the premises)
  • Provides referrals to, and has established links with a Clinical Psychologist

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • Partnerships with Winnunga Nimmityjah Aboriginal Health Service
  • Aboriginal and/or Torres Strait Islander specific tools
  • Toora Women Inc. has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to interpreter services
  • Access to staff that speak a language other than English (i.e. Spanish)
  • Culturally and linguistically diverse staff
  • Tools and resources in different languages
  • Partnerships with CALD services
  • Staff undertake cultural awareness training

Tobacco Management

  • Smokefree
  • Screen for tobacco use
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Provide access to subsidised or free nicotine replacement therapies
  • Provide access to GPs/medical officers to prescribe NRT patches or other smoking cessation pharmacotherapies
  • Nicotine pharmacotherapy provided
  • Service has a workplace tobacco management policy


Rent & Fees: Rent of $265 per fortnight and $10 key deposit and $80 linen deposit.

Others: Support can be provided to access Centrelink and there is an exemption from requirement to be looking for work with Centrelink while engaged in program.

Staff available

  • ATOD Worker (Clinical and non-clinical)
  • Counsellor

Help for Families & Carers

  • Information and education offered to families and carers
  • Contact with family and carers while on program

Alexander Maconochie Centre

  • Outreach supports offered fortnightly to women in the AMC to provide information and education either individually or in group format
  • Harm minimisation and post release program support information provided
  • Case management begins on release and continues post release
  • Referrals

Other Information

  • Provides support letters for people to access Housing ACT
  • Preparation of reports for Care and Protection
  • Preparation of reports for Courts
  • Day and night leave provided (i.e. Women are allowed to leave the premises as per individual support plan)

Last Update on September 2016