Marzenna Drug and Alcohol Residential Service (Toora Women Inc.)

Provides transitional supported accommodation, for a maximum of 12 months depending on individual circumstances, for women experiencing AOD problems and accompanying children.

Telephone: (02) 6241 7233
Mailing Address: PO Box 106, Jamison Centre, Jamison ACT 2614
Email address: 
Location: Confidential
Parent organisation: Toora Women Inc.

Access Information

Maximum waiting time for service: 

  • Waiting time varies, outreach begins at the point of assessment and program entry will be dependent on contact, motivation and engagement with the ATOD worker

Pre-Treatment support: 

  • Support available while on the waiting list
  • Counselling
  • Outreach
  • Phone support
  • Information and advice
  • Case management
  • Active referrals and support to access other services

Target Group:

  • Women only, and with accompanying children who are under the age of 13 years
  • Young women over 16 may be able to access the program

Documentation required:*

  • Medicare Card
  • Concession Card
  • Court reports
  • Medical records
  • Prescriptions
  • Care and Protection Orders

*These and other documents are required for medical and other support, not for obtaining access to the service.

When and how to access:

Operating hours: Program operating hours are 24 hours a day  7 days a week, office hours are 9am – 5pm (Monday – Friday). Reduced services are offered on a Saturday. An emergency 24-hour on-call service is available to residents.
Ways to access: By appointment only, outreach
Disability access: Accessible toilets, doorways and parking
Referrals accepted from: Self, friend/family, another service, GP, Courts, Corrective Services, Police
Transport assistance available: No transport available
Other access information: Requirement to complete a supervised withdrawal program prior to access. Women on pharmacotherapies, benzodiazapines and prescribed medications are accepted into the program. Some medication exclusions may apply.


  • Assessment required
  • Appointment required (unless out of state)
  • Over the phone
  • Face to face
  • Takes minimum of 1 hour

Specialist ATOD assessment includes:

  • Comprehensive alcohol, tobacco and other drug assessment
  • Comprehensive mental health history
  • Basic Physical health & medical history
  • Social and family history
  • Domestic and family violence screening
  • Criminal and legal history
  • Risk assessment

Treatment Plan

  • An individualised treatment plan will be developed

Drug Testing

  • Drug testing is conducted as part of treatment; the tests are conducted in-house/on-site by program staff
  • Types of testing used include urine drug screening

Admission Requirements for Residential Services Only

  • Time and days available for admission are 9am – 3pm (Monday – Wednesday)
  • Service user possessions will be searched for non-permitted items
  • Confiscation and disposal of alcohol
  • Confiscation and disposal of drugs
  • Non-permitted items will be confiscated and where necessary disposed of


Program type: ATOD specific supported accommodation and case management

Model: Relapse prevention, trauma informed, Solution-focused therapies, motivational interviewing, Cognitive Behavioural Therapy, Acceptance and Commitment Therapy

Duration and intensity: For a maximum of 12 months depending on individual circumstances, reviewed every three months

Not able to consume alcohol or other drugs while in program: Women are required to be abstinent from alcohol and non-prescription drugs.

Philosophical approach: Harm minimisation and holistic models of health

Additional program description: Provides transitional supported accommodation. Information, education, advocacy, referral, practical and emotional support are also available. Women engage in case management and develop a weekly, and longer term, recovery plan and support plan to identify and achieve goals. Women are provided access to an 8-week Day Program (see Toora Women Inc’s AOD Day Program). Outreach support is provided to women following the program. Provides specialist focus interventions through Smart Recovery Group and Methamphetamine Group.

Additional supports available:

  • Women can undertake study and engage in employment while at Marzenna
  • Community and work orders
  • Vocational education
  • Employment / work placements / traineeships / job readiness
  • Volunteering
  • Living skills (i.e. Support provided as required in line with support plans)
  • Aftercare: Follow up phone calls, meetings and ongoing counselling (i.e. Outreach support is available for 3 months post residential stay)
  • Access to 12 step fellowship and SMART Recovery groups

Viral Hepatitis and Sexual Health Support

  • Referrals to access screening, treatment and ongoing monitoring for viral hepatitis with external providers,
  • Referrals to access screening & treatment for sexually transmitted infections with external providers
  • Provides safe sex information

Aftercare and Exit of Service

  • Documented exit plan
  • Aftercare support available
  • Phone support available
  • Relapse prevention
  • Links with community self help groups (e.g. 12 step)
  • Active referrals and support to access other services

Harm Reduction

  • Harm reduction drug education and strategies (i.e. safer injecting information), Participants attend AOD Day Program sessions
  • Opioid overdose prevention and education sessions

Mental Health

  • Assessments include a mental health component
  • Suicide risk assessment
  • Relationships with Mental Health ACT (i.e. Maintaining joint management)
  • Staff have mental health training (i.e. Trauma, post traumatic stress disorder, mindfulness, self harming behaviours, and other counselling modes)
  • Mental health in-reach to service (i.e. Mental Health workers can visit women on the premises)
  • Provides referrals to, and has established links with a Clinical Psychologist

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • Partnerships with Winnunga Nimmityjah Aboriginal Health Service
  • Aboriginal and/or Torres Strait Islander specific tools
  • Toora Women Inc. has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to interpreter services
  • Access to staff that speak a language other than English (i.e. Spanish)
  • Culturally and linguistically diverse staff
  • Tools and resources in different languages
  • Partnerships with CALD services
  • Staff undertake cultural awareness training

Tobacco Management

  • Smokefree
  • Screen for tobacco use
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Provide access to subsidised or free nicotine replacement therapies including multiple types of NRT
  • Provide access to GPs/medical officers to prescribe NRT patches or other smoking cessation pharmacotherapies
  • Nicotine pharmacotherapy provided
  • Service has a workplace tobacco management policy


Rent & Fees: 

% Income or $ flat rate Notes
$20.00 Base occupancy fee; plus
100% Commonwealth Rent Assistance the client and any permitted co-occupant receives; plus
25% – 15% 25% of all the client’s income if the client is above 21 years of age or 15% of all the client’s income if the client is 21 or less years of age; plus
25% – 15% 25% of all income of any permitted co-occupants that are 21 years of age or 15% of all income of any permitted co-occupants that are 21 or less years of age; plus
15% of any Family Tax Benefit A payments the client and any permitted co-0ccupant is eligible to receive.

Others: Support can be provided to access Centrelink and seek an exemption from requirement to be looking for work with Centrelink while engaged in program.

Staff available

  • AOD Worker (Clinical and non-clinical)
  • Counsellor

Help for Families & Carers

  • Information and education offered to families and carers
  • Contact with family and carers while on program

Alexander Maconochie Centre

  • Information and education
  • Harm reduction
  • Groups
  • Outreach supports offered fortnightly to women in the AMC to provide information and education either individually or in group format
  • Harm minimisation and post release program support information provided
  • Case management begins on release and continues post release
  • Referrals

Other Information

  • Provides support letters for people to access Housing ACT
  • Preparation of reports for Care and Protection
  • Preparation of reports for Courts
  • Day and night leave provided (i.e. Women are allowed to leave the premises as per individual support plan)

Last Update on April 2019

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