Lesley’s Place Drug and Alcohol Residential and Outreach Service (Toora Women Inc.)

Provides supported accommodation for up to three months and outreach support for women experiencing ATOD problems and women with accompanying children.

Telephone: (02) 6241 7233
Mailing Address: PO Box 106, Jamison Centre, Jamison ACT 2614
Email address: tooraAODservice@toora.org.au 
Website: www.toora.org.au
Location: Confidential
Parent organisation: Toora Women Inc.

Access Information

Maximum waiting time for service: 

  • Waiting time varies, outreach begins at the point of assessment and program entry will be dependent on contact, motivation and engagement with the ATOD worker

Pre-Treatment support: 

  • Support available while on the waiting list
  • Assessment
  • Counselling
  • Phone support
  • Information and advice
  • Case management
  • Active referrals and support to access other services

Target Group:

  • Women only and with accompanying children under the age of 13 years
  • Accept both ACT and interstate residents but ACT residents get priority
  • Young women over 16 may be able to access the program

Documentation required:*

  • Medicare Card
  • Concession Card
  • Court reports
  • Medical records
  • Prescriptions
  • Care and Protection Orders.

*These and other document are required for medical and other support, not for obtaining access to the service

When and how to access:
Operating hours: Program operating hours are 9am – 5pm (Monday – Friday; Reduced services are offered on Saturday), office hours are 9am – 5pm (Monday – Friday). An emergency 24-hour on-call service is available to residents.
Ways to access: By appointment only and outreach
Disability access: Accessible doorways and parking.
Referrals accepted from: Self, friend/family, another service, GP, Courts, Police
Childcare availability: No childcare services available
Other access information: Requirement to complete a supervised withdrawal program prior to access. Women on pharmacotherapies, benzodiazapines and prescribed medications are accepted into the residential program.  Some medical exclusions may apply.


  • Over the phone
  • Face to face
  • Appointment required
  • Takes minimum of 1 hour
  • Includes alcohol, tobacco and other drug assessment
  • Includes mental health assessment
  • Includes physical health assessment
  • Includes other assessments

Admission Requirements for Residential Services Only

  • Time and days available for admission are 9am – 3pm (Monday – Wednesday)
  • Confiscation and disposal of alcohol
  • Confiscation and disposal of drugs
  • Service user possessions will be searched for non-permitted items
  • Non-permitted items will be confiscated and where necessary disposed of

Treatment Plans

  • An individualised treatment plan will be developed


Program type: ATOD specific supported accommodation and outreach

Model: Trauma informed care and gender specific

Duration and intensity:  Usually up to 3 months

Not able to consume alcohol or other drugs while in program:
Residential: women are required to be abstinent from alcohol and non-prescription drugs throughout their stay.
Outreach: abstinence is not required to begin the outreach program.

Philosophical approach: Feminist approach and harm minimisation

Additional program description:
Residential Service: provides recovery-based support accommodation for up to 3 months for women. Information, education, therapeutic group work, advocacy, referral, practical and emotional support is also available. Case management, support plans, and weekly recovery plans are developed to support women to identify and achieve goals. Women are provided access to an 8-week Day Program (see Toora Women Inc’s AOD Day Program). Ongoing support can be provided through the outreach service.  Provides specialist focus interventions through Smart Recovery Group and Methamphetamine Group.

Outreach Service: provides ATOD support for women who are pre, during and post ATOD withdrawal. Information, education, advocacy, referral, practical and emotional support are also available. Support to access ATOD treatment and allied programs is also provided.

Additional supports available:

  • Support to access BBV and STI screening
  • Community and work orders
  • Assistance with job readiness and support in accessing training and study courses is available
  • Living skills (i.e. Development of living skills is addressed in women’s support and recovery plans and though group work)
  • Aftercare: Follow up phone calls and meeting and ongoing counselling (i.e. Outreach support is available for 3 months post residential stay)
  • Access to 12 step fellowship and SMART Recovery groups

Aftercare and exit of service

  • Documented exit plan
  • Aftercare support available
  • Relapse prevention
  • Links with community self help groups (e.g. 12 step)
  • Active referrals and support to access other services

Harm reduction initiatives

  • Harm reduction drug education and strategies (i.e. safer injecting information)
  • Opioid overdose prevention and education
  • Provision of take-home naloxone (GP)

Mental Health

  • Assessments include a mental health component
  • Suicide risk assessment
  • Relationships with Mental Health ACT (i.e. Maintaining joint management)
  • Staff have mental health training (i.e. Trauma, post traumatic stress disorder, mindfulness, self harming behaviours, and other counselling modes)
  • Partnerships with mental health services
  • Mental health in-reach to service (i.e. Mental Health workers can visit women on the premises)
  • Provides referrals to, and has established links with a Clinical Psychologist

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • Aboriginal and/or Torres Strait Islander in-reach to service
  • Partnerships with Winnunga Nimmityjah Aboriginal Health Service
  • Aboriginal and/or Torres Strait Islander specific tools
  • Toora Women Inc. has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to interpreter services
  • Access to staff that speak a language other than English (i.e. One staff member speaks Spanish, and there is a diverse range of languages spoken by staff throughout Toora Women Inc)
  • Culturally and linguistically diverse staff
  • Tools and resources in different languages (i.e. Includes resources on benzodiazapines and hepatitis c)
  • Partnerships with CALD services
  • Staff undertake cultural awareness training

Tobacco Management

  • Smokefree
  • Screen for tobacco use
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Provide access to subsidised or free nicotine replacement therapies including multiple types of NRT
  • Provide access to GPs/medical officers to prescribe NRT patches or other smoking cessation pharmacotherapies
  • Nicotine pharmacotherapy provided
  • Service has a workplace tobacco management policy


Rent & Fees: Rent and fee arrangements include 25% of total assessable income per fortnight; 15% of Family Tax Benefit A and B payments (if applicable); 100% of Rent Assistance payments; $100 per fortnight for food; $40 per fortnight towards utilities and $10 per fortnight service charge which includes maintenance.

Others: Support can be provided to access Centrelink and there is an exemption from requirement to be looking for work with Centrelink while engaged in program.

Staff available

  • AOD Worker (Clinical and non-clinical)
  • Counsellor
  • Manager

Help for Families & Carers

  • Information and education offered to families and carers
  • Contact with family and carers while on program

Alexander Maconochie Centre

  • Information and education
  • Harm reduction
  • Groups
  • Outreach supports offered fortnightly to women in the AMC to provide information and education either individually or in group format
  • Harm minimisation and post release program support information provided
  • Case management begins on release and continues post release
  • Referrals are accepted for people in the AMC
  • Referrals are accepted from Community Based Corrections as par of a persons parole conditions

Other Information

  • Provides support letters for people to access Housing ACT
  • Preparation of reports for Care and Protection
  • Preparation of reports for Courts
  • Reunification planning for families
  • Day leave provided (i.e. Women are allowed to leave the premises as per individual support plan)
  • Night leave provided (i.e. Night leave is negotiated individually through support planning)

Last Updated on October 2017

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