Lesley’s Place Drug and Alcohol Residential and Outreach Service (Toora Women Inc.)

Provides up to three months of supported accommodation and outreach support for women (including those with accompanying children) who are experiencing ATOD problems.

Telephone: (02) 6241 7233
Mailing Address: PO Box 106, Jamison Centre, Jamison ACT 2614
Email address: tooraAODservice@toora.org.au 
Website: www.toora.org.au
Location: Confidential
Parent organisation: Toora Women Inc.

Access Information

Maximum waiting time for service: 

  • Waiting time varies, outreach begins at the point of assessment and program entry will be dependent on contact, motivation and engagement with the ATOD worker

Pre-Treatment support: 

  • Support available while on the waiting list
  • Assessment
  • Counselling
  • Phone support
  • Information and advice
  • Active referrals and support to access other services
  • Access to Smart Recovery and Open Door

Target Group:

  • Women only and with accompanying children under the age of 13 years
  • Accept both ACT and interstate residents but ACT residents get priority

Documentation required:*

  • Medicare Card
  • Concession Card
  • Court reports
  • Medical records
  • Prescriptions
  • Care and Protection Orders.

*These and other document are required for medical and other support, not for obtaining access to the service

When and how to access:

Operating hours: Program operating hours are 24 hours a day  7 days a week, office hours are 9am – 5pm (Monday – Friday). Reduced services are offered on a Saturday. An emergency 24-hour on-call service is available to residents.
Ways to access: By appointment only and outreach, drop in for some group programs
Disability access: Accessible doorways and parking.
Referrals accepted from: Self, friend/family, another service, GP, Courts, Corrective Services, Police
Childcare availability: No childcare services available
Other access information: Requirement to complete a supervised withdrawal program prior to access. Women on pharmacotherapies, benzodiazapines and prescribed medications are accepted into the residential program.  Some medical exclusions may apply.


  • Assessment required
  • Appointment required (unless out of state)
  • Over the phone
  • Face to face
  • Takes minimum of 1 hour

Specialist ATOD assessment includes:

  • Comprehensive alcohol, tobacco and other drug assessment
  • Comprehensive mental health history
  • Basic Physical health & medical history
  • Social and family history
  • Domestic and family violence screening
  • Criminal and legal history
  • Risk assessment

Treatment Plan

  • An individualised treatment plan will be developed

Drug Testing

  • Drug testing is conducted as part of treatment; the tests are conducted in-house/on-site by program staff
  • Types of testing used include urine drug screening

Admission Requirements for Residential Services Only

  • Time and days available for admission are 9am – 3pm (Monday – Wednesday)
  • Confiscation and disposal of alcohol
  • Confiscation and disposal of drugs
  • Womens possessions will be searched for non-permitted items
  • Non-permitted items will be confiscated and where necessary disposed of

Treatment Plans

  • An individualised treatment plan will be developed


Program type: ATOD specific supported accommodation and outreach

Model: Relapse prevention, trauma informed, Solution-focused therapies, motivational interviewing, Cognitive Behavioural Therapy, Acceptance and Commitment Therapy

Duration and intensity:  Usually up to 3 months

Not able to consume alcohol or other drugs while in program:
Residential: women are required to be abstinent from alcohol and non-prescription drugs throughout their stay.
Outreach: abstinence is not required to begin the outreach program.

Philosophical approach: Harm minimisation and holistic models of health

Additional program description:
Residential Service: provides recovery-based supported accommodation for up to 3 months for women (including those with accompanying children). Information, education, therapeutic group work, advocacy, referral, practical and emotional support is also available. Case management treatment plans and weekly recovery plans are developed to support women to identify and achieve goals. Women are provided access to an 8-week Day Program (see Toora Women Inc’s AOD Day Program). Ongoing support can be provided through the outreach service.

Outreach Service: provides ATOD support for women who are pre, during and post ATOD withdrawal. Information, education, advocacy, referral, practical and emotional support are also available. Support to access ATOD treatment and allied programs is also provided. Provides open door drop in and specialist focus interventions through Smart Recovery Group and Methamphetamine Group.

Additional supports available:

  • Community and work orders
  • Assistance with job readiness and support in accessing training and study courses is available
  • Living skills (i.e. Development of living skills is addressed in women’s support and recovery plans and though group work)
  • Aftercare: Follow up phone calls and meeting and ongoing counselling (i.e. Outreach support is available for 3 months post residential stay)
  • Access to 12 step fellowship and SMART Recovery groups

Viral Hepatitis and Sexual Health Support

  • Referrals to access screening, treatment and ongoing monitoring for viral hepatitis with external providers,
  • Referrals to access screening & treatment for sexually transmitted infections with external providers
  • Provides safe sex information

Aftercare and exit of service

  • Documented exit plan
  • Aftercare support available
  • Relapse prevention
  • Links with community self help groups (e.g. 12 step)
  • Active referrals and support to access other services

Harm Reduction

  • Harm reduction drug education and strategies (i.e. safer injecting information), Participants attend AOD Day Program sessions


  • Opioid overdose prevention and education sessions
  • Program can facilitate access to GP for a naloxone script

Mental Health

  • Screen for mental health
  • Assessments include a mental health component
  • Suicide risk assessment
  • Relationships with Mental Health ACT (i.e. Maintaining joint management)
  • Staff have mental health training (i.e. Trauma, post traumatic stress disorder, mindfulness, self harming behaviours, and other counselling modes)
  • Partnerships with mental health services
  • Mental health in-reach to service (i.e. Mental Health workers can visit women on the premises)
  • Provides referrals to, and has established links with a Clinical Psychologist

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • Aboriginal and/or Torres Strait Islander in-reach to service
  • Partnerships with Winnunga Nimmityjah Aboriginal Health Service
  • Aboriginal and/or Torres Strait Islander specific tools
  • Toora Women Inc. has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to interpreter services
  • Access to staff that speak a language other than English (i.e. One staff member speaks Spanish, and there is a diverse range of languages spoken by staff throughout Toora Women Inc)
  • Culturally and linguistically diverse staff
  • Tools and resources in different languages (i.e. Includes resources on benzodiazapines and hepatitis c)
  • Partnerships with CALD services
  • Staff undertake cultural awareness training

Tobacco Management

  • Smokefree
  • Screen for tobacco use
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Provide access to subsidised or free nicotine replacement therapies including multiple types of NRT
  • Provide access to GPs/medical officers to prescribe NRT patches or other smoking cessation pharmacotherapies
  • Nicotine pharmacotherapy provided
  • Service has a workplace tobacco management policy


Rent & Fees: 

% Income or $ flat rate         Client situation

25%                        Basic income for clients aged over 21 years

15%                         Basic income for clients aged 18-21 years

15%                         Family Tax Benefit Part A Payments (if applicable)

100%                      Commonwealth Rental Assistance (where eligible)

$40.00                   Utilities Contribution

$10.00                   Service Fee

$100.00                Meals Contribution

Others: Support can be provided to access Centrelink and seek an exemption from requirement to be looking for work with Centrelink while engaged in program.

Staff available

  • AOD Worker (Clinical and non-clinical)
  • Counsellor
  • Manager

Help for Families & Carers

  • Information and education offered to families and carers
  • Contact with family and carers while on program

Alexander Maconochie Centre

  • Information and education
  • Harm reduction
  • Groups
  • Outreach supports offered fortnightly to women in the AMC to provide information and education either individually or in group format
  • Harm minimisation and post release program support information provided
  • Case management begins on release and continues post release
  • Referrals are accepted for people in the AMC
  • Referrals are accepted from Community Based Corrections as par of a persons parole conditions

Other Information

  • Provides support letters for people to access Housing ACT
  • Preparation of reports for Care and Protection
  • Preparation of reports for Courts
  • Day leave provided (i.e. Women are allowed to leave the premises as per individual support plan)
  • Night leave provided (i.e. Night leave is negotiated individually through support planning)
  • Restoration planning for families with children involved with Child Protection systems

Last Updated on April 2019

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