Community Outreach Outclient Program – COOP (Ted Noffs Foundation)

Supports young people aged 12 – 17 years who are experiencing AOD issues in the community, and who do not want or need residential rehabilitation services.

Telephone: (02) 6123 2409
Mailing Address: PO Box 7132, Watson ACT 2602
Email address:
Location: 23 East Row Canberra City, ACT (in the bus interchange opposite IGA)
Parent organisation: Ted Noffs Foundation

Access Information

Maximum waiting time for service: 

  • Less than 1 week

Target Group:

  • Young people aged 12 – 18 years
  • Young men, women and couples (including same sex couples) and with accompanying children
  • Accept both ACT and interstate residents but ACT resident get priority

Documentation required:

  • No documentation required

When and how to access:

Operating hours: Program operating hours are 9am – 5pm (Monday – Friday), office hours are 9am – 5pm (Monday – Friday)
Ways to access: Drop in (no appointment required), home visits and outreach
Referrals accepted from: Self, friend/family, another service, GP, Courts, Police, but no referral required


  • Over the phone
  • Face to face
  • No appointment required
  • Takes less than 1 hour
  • Includes alcohol, tobacco and other drug assessment
  • Includes mental health assessment


Program type: Day Program and Outreach Service

Duration and intensity: Program length depends on young person’s attendance and completion of action plan. Outreach can range from a one off appointment to regular contact of up to five years.

Philosophical approach: Harm minimisation

Additional program description: Provides individualised outreach support to young people experiencing ATOD issues. Information and education on ATOD, assistance with schooling, cooking classes, personal care and self-esteem classes and referrals are also provided. The outreach service can see young people at a location of their choice. Groups can also be facilitated in the community aimed at reducing risk associated with ATOD use.

Additional supports available:

  • Community and work orders
  • Vocational education
  • Employment / work placement / traineeships / job readiness support
  • Recreation and sport
  • Living skills

Viral Hepatitis and Sexual Health Support

  • Referrals to access screening, treatment and ongoing monitoring for viral hepatitis with external providers
  • Referrals to access screening & treatment for sexually transmitted infections with external providers

Harm Reduction

  • Harm reduction drug education and strategies (i.e. safer injecting information)
  • Opioid overdose prevention and education sessions (one on one)

Mental Health

  • Assessments include a mental health component
  • Suicide risk assessment
  • Relationships with Mental Health ACT (i.e. Maintaining joint management)
  • Staff have mental health training

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • Partnerships with Gugan Gulwan Youth Aboriginal Corporation and Winnunga Nimmityjah Aboriginal Health Service

Culturally and Linguistically Diverse (CALD)

  • Staff undertake cultural awareness training

Tobacco Management

  • Service has a tobacco management policy
  • Provides access to subsidised or free nicotine replacement therapies including multiple types of NRT


No cost

Staff available

  • ATOD Worker (Non-clinical)
  • Psychologist

Help for Families & Carers

  • Information and education offered to families and carers

Bimberi Youth Justice Centre

  • Counselling (i.e. At the request of the young person)
  • Information and education (i.e. At the request of the young person)

Other Information

  • Provides support letters for people to access Housing ACT
  • Preparation of reports for Care and Protection
  • Preparation of reports for Courts

Last Updated on April 2019

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