Treatment and Support Service (Directions Health Services)

Provides assessment, counselling, case management and support services for individuals, their partner, families and friends impacted by ATOD.

Telephone: (02) 6132 4800
Fax: (02) 6132 4801
Mailing Address: PO Box 538. Woden ACT 2606
Email address:
Location: Level 6, Cosmopolitan Centre, Woden Square, Bowes St, Woden ACT 2606 and through outreach
Parent organisation: Directions Health Services

Access Information

Maximum waiting time for service: 

  • Up to one month
  • No waiting period for crisis counselling

Target Group:

  • Adults
  • Men, women and couples (including same sex couples) and with accompanying children
  • Under 18
  • Accepts both ACT and interstate residents

Documentation required:

  • No documentation required

When and how to access:
Operating hours: Program operating hours are 9am – 5pm (Monday – Friday). A limited number of appointments are available outside of these hours.
Ways to access: By appointment, drop-in (no appointment required) and outreach
Disability access: Accessible toilets, lifts, doorways and parking
Referrals accepted from: Self, friend/family, another service, GP, Courts, Police, but no referrals are required (Use of the Directions referral form is encouraged if referred by another agency)
Other access information: Support may be provided to people who present as intoxicated if they are able to participate; however, a follow up appointment may be preferred. Initial screening may be undertaken prior to a full assessment. Can access when intoxicated.


  • Over the phone
  • Face to face
  • No appointment required
  • Takes less than 1 hour
  • Includes alcohol, tobacco and other drug assessment
  • Includes mental health assessment


Program type: Counselling, case management and crisis support

Model: Include Motivational Interviewing, Cognitive Behaviour Therapy, Acceptance and Commitment Therapy and Solution Focussed Brief Therapy and Mindfulness

Duration and intensity: Appointments 30 minute – 1 hour. Frequency determined by the needs of the client and availability of appointments. Clients can access the service for as long as required (no maximum time period). During the first appointment an individual treatment and support plan will be developed.

Philosophical approach: Harm minimisation

Additional program description: 

Services are provided from the Directions office and through outreach to a range of settings, including Oakes Estate and Kanangra Court, Adult Mental Health Unit, headspace and the Alexander Maconochie Centre.

Counselling and case management: For people wishing to address their ATOD use and associated issues. The goals of treatment may include harm reduction, reduction in use or abstinence.

Continuing Care Counselling: For people who have recently completed withdrawal or rehabilitation and who are looking for strategies to prevent relapse, set goals, and manage ongoing mental health issues.

Family Support Counselling: For people experiencing issues associated with their friend or family member’s ATOD use. Counselling is available for parents, partners, children, friends or grandparents to develop strategies to cope with ATOD issues affecting the family. This may include safety planning, de-escalation strategies, and self-care.

Crisis Counselling: Offered as a drop-in service for those in immediate distress or requiring urgent assistance.

Mental Health

  • Screen for mental health
  • Assessments include a mental health component
  • Suicide risk assessment
  • Staff have mental health training
  • Partnerships with mental health services (i.e. Maintaining joint management and consultation and liaison advice)

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training

Culturally and Linguistically Diverse (CALD)

  • Access to interpreter services

Tobacco Management

  • Provides tobacco screening
  • Tobacco management support and counselling
  • Service has a tobacco management policy


No cost

Staff available

  • ATOD Worker (Clinical and Non-clinical)
  • Counsellor
  • Case manager

Help for Families & Carers

  • Information, education and counselling offered to families and carers

Alexander Maconochie Centre

  • Counselling
  • Groups
  • Initial assessment for community based treatment and support can be completed with detainees in the AMC prior to release.
  • Referrals for services are accepted from Community Based Corrections as part of a parole conditions.

Other Information

  • Provides support letters for people to access Housing ACT
  • Provides support letters and advocacy with other non-government and government agencies
  • Preparation of reports for Care and Protection
  • Preparation of reports for Courts

Last Updated on September 2016