Arcadia House (Directions Health Services)

Provides 7 days of non-medicated residential support for people experiencing withdrawal from ATOD; a 12-week transition program (incorporating residential and day program elements); and a 12-week non-residential day program.

Telephone: (02) 6129 5900
Fax: (02) 6251 2070
Mailing Address: PO Box 538, Woden ACT 2606
Email address:
Location: Villa A, Brian Hennessey House, Mary Potter Cct, Bruce ACT 2617 (Calvary Hospital campus)
Parent organisation: Directions Health Services

Access Information

Maximum waiting time for service: 

  • Up to one month for withdrawal
  • Up to three months for residential transition programs
  • Waiting periods for the day program can be from 1-12 weeks
  • Waiting periods can vary, some circumstances allow for priority access to the program (call for eligibility)

Pre-Treatment support:

  • Support available on the waiting list
  • Phone support
  • Information and advice
  • Case management
  • Active referrals and support to access other services

Target Group:

  • Adults
  • Men and women
  • Accepts both ACT and interstate residents, however ACT residents get priority

Documentation required:

  • Identification
  • Medicare Card
  • Concession Card
  • Criminal History
  • Court reports
  • Medical records
  • Prescriptions
  • Mental health report if requested

When and how to access:
Operating Hours: Program operating hours are 24 hours a day (7 days a week), office operating hours are 9am – 5pm (Monday – Friday)
Ways to access: By appointment only
Referrals accepted from: Self, friend/family, another service, GP, Courts, Police, but no referral required
Other access information: For residential program there is a requirement to complete a withdrawal program. The service provides non-medicated withdrawal support. If participants require a medically supervised or assisted withdrawal program, this must be completed prior to admission. Medical exclusions include some pharmacotherapies – people on Opioid Maintenance Therapy are not able to participate in the residential program but may participate in the Day Program. All court matters must be adjourned unless discussed and approved prior to admission.


  • Assessment required
  • Over the phone
  • Face to face
  • Takes less than 1 hour
  • Includes alcohol, tobacco and other drug assessment
  • Includes mental health assessment and suicide risk assessment

Treatment Plan

  • An individualised treatment plan will be developed

Admission Requirements for Residential Services Only

  • Mobile phone stored during stay
  • Frisk search and emptying of pockets required
  • Searching of possessions
  • Possessions stored during stay
  • Confiscation and disposal of tobacco, alcohol and other drugs
  • Board and lodging for first weeks stay on admission
  • Other (i.e. Webster packed prescription medication and repeat scripts, own instant coffee)


Program type: Residential non-medicated withdrawal, residential rehabilitation and non-residential day program

Model: Therapeutic community principles. Therapeutic frameworks include Motivational Interviewing, Cognitive Behaviour Therapy, Acceptance and Commitment Therapy, Solution Focussed Brief Therapy and Mindfulness.

Duration and intensity: Up to 12 weeks

Not able to consume alcohol or other drugs while in program: No alcohol or other drugs to be consumed during program

Philosophical approach: Therapeutic community principles, harm minimisation

Additional program description: 

Residential withdrawal and therapeutic program: Provides 7 day non-medicated residential support for people experiencing withdrawal from ATOD and a 12-week transition program (incorporating 8-week residential program followed by 4-week day program). This includes case management, living skills, therapeutic and educational groups and healthy lifestyle activities. Alternative therapies such as naturopathy are also available on request. An individual treatment plan will be developed in collaboration with the allocated case manager and referral to other Directions programs is available (including group counselling and the Althea Wellness Centre).

Day Program: Provides a 12-week non-residential Day Program  that operates alongside the residential program between 9am and 4pm, Monday – Friday.

Additional supports available:

  • Support to access BBV screening
  • Support to access STI screening
  • Community and work orders
  • Vocational education (i.e. including food handling)
  • Recreation and sport
  • Brokerage
  • Living skills
  • Aftercare

Aftercare and exit of service

  • Documented exit plan
  • Links with community self help groups (e.g. 12 step program)
  • Arcadia House Continuum of Care Officer provides aftercare support and referral for all clients exiting Arcadia

Mental Health

  • Screen for mental health
  • Assessments include a mental health component
  • Suicide risk assessment
  • Partnerships with mental health services
  • Mental health services in-reach

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training

Culturally and Linguistically Diverse (CALD)

  • Access to interpreter services
  • Partnerships with CALD services

Tobacco Management

  • Smokefree from January 2015
  • Tobacco management support and counselling
  • Nicotine replacement therapy provided including multiple types of NRT
  • Nicotine pharmacotherapy (Doctors appointment can be arranged)
  • Service has a tobacco management policy


Rent & Fees: Rent of $220 per week (Residential only), $50 per week (Day Program)

Others: Support can be provided to access Centrelink and there is an exemption from requirement to be looking for work with Centrelink while engaged in program

Staff available

  • Manager
  • AOD Worker (Clinical and Non-clinical)
  • Other (i.e. Case manager)

Help for Families & Carers

  • Families and carers of people experiencing ATOD issues are able to access support through other Directions programs

Alexander Maconochie Centre

  • Assessments
  • Referrals for services are accepted from Community Based Corrections as part of a parole conditions

Other Information

  • Provides support letters for people to access Housing ACT
  • Preparation of reports for Care and Protection
  • Preparation of reports for Courts
  • Preparation of reports for Corrective Services
  • Reunification planning for families

Last Updated on October 2017

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