Alcohol and Other Drug (AOD) Support Connections (CatholicCare Canberra & Goulburn)

Provides short term case management and assertive outreach for individuals experiencing issues related to alcohol and other drug use.

Telephone: (02) 6163 7600
Mailing Address: PO Box 3167, Manuka ACT 2603
Email address:
Location: 127 Phillip Avenue, Weston ACT
Parent organisation:  CatholicCare Canberra & Goulburn

Access Information

Maximum waiting time for service: 

  • Not applicable

Target Group:

  • Men and women
  • Women with children
  • Young people aged 16 and over
  • Adults

Documentation required:

  • No documentation required

When and how to access:
Operating hours: Program operating hours are 9am – 5pm ( Monday – Thursday – 4 days a week) with some flexibility for out of hours appointments and assertive outreach
Ways to access: By appointment only, outreach
Disability access: Accessible toilets, lifts, doorways and parking
Interpreter services: Access to interpreter services (sign language)
Referrals accepted from: Self, friend/family, another service, GP, Courts and Corrective Services, Police
Transport assistance available: No transport available
Other access information: Can access when intoxicated


  • Assessment required
  • Appointment required
  • Over the phone or face to face
  • Takes less than 30 minutes
  • Includes alcohol, tobacco and other drug assessment
  • Suicide risk assessment
  • Includes mental health assessment
  • Includes physical health assessment
  • Includes suicide risk assessment

Treatment Plans

  • An individualised treatment plan will be developed


Program type: Case management and assertive outreach

Model: Strengths-based, individually tailored case management

Duration and intensity: Three months of medium intensity case management with an additional month of low intensity aftercare.

Consumption of alcohol or other drugs while in program: Works with clients to increase their safety, health and well-being whatever their goals around AOD use are.

Philosophical approach: Focuses on client’s strengths to promote self-determination and positive changes to their AOD use. The program connects clients to community supports, and primary and allied health services, including longer term AOD services where necessary.

Specialist focus interventions on drugs of concern: Works with all types of substances.

Additional program description: AOD Support Connections works closely with the Sobering Up Shelter to provide assertive outreach and case management to people engaging in high risk AOD use. The program provides up to four months of case management support to individuals aged 16 years and over who are experiencing issues related to substance use. Case management support is delivered via outreach with case workers able to meet with clients at agreed locations within the community. The program uses a strengths-based approach that incorporates assessment, case planning and coordination, advocacy, referral, harm reduction information and relapse prevention strategies. The program promotes positive changes to AOD use while increasing clients safety, health and well-being.

Aftercare and exit of service

  • After care support available
  • Relapse prevention
  • Phone support
  • Links with community self-help groups (i.e 12 steps)
  • Active referrals and support to access other services

Harm reduction initiatives

  • Harm reduction drug education and strategies (i.e safer injecting information)
  • Opioid overdose prevention education

Mental Health

  • Screen for mental health
  • Assessments include a mental health component
  • Suicide risk assessment
  • Staff have mental health training
  • Partnerships with mental health services (i.e. relationship with Mental Health ACT for consultation and liaison advice )

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • CatholicCare Canberra and Goulburn has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to free interpreter services
  • Staff undertake cultural awareness training

Tobacco Management

  • Smokefree
  • Screen for tobacco use
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Service has a workplace tobacco management policy


No cost

Staff available

  • AOD Worker

Help for Families and Carers

  • Information and education offered to families and carers

Other Information

  • Provide support letters for people to access Housing ACT
  • Preparation of report for Care and Protection
  • Preparation of reports for Courts
  • Preparation of reports for Corrective Services
  • Reunification planning for families
  • Undertake formal safety planning for women experiencing domestic and family violence

Last Updated on October 2017

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