Alcohol and Other Drug (AOD) Support Connections (CatholicCare Canberra & Goulburn)

Provides short term case management and assertive outreach for individuals experiencing issues related to alcohol and other drug use.

Telephone: (02) 6163 7600
Mailing Address: PO Box 3167, Manuka ACT 2603
Email address:
Location: 57 Hicks St, Red Hill ACT 2603.
Parent organisation:  CatholicCare Canberra & Goulburn

Access Information

Maximum waiting time for service: 

  • Not applicable

Pre-Treatment support:

  • Support available on the waiting list
  • Phone support
  • Information and advice

Target Group:

  • Men and women
  • Couples including same sex couples
  • Men and Women with children
  • Young people aged 16 and over
  • Adults
  • Accepts both ACT and interstate residents, however ACT residents get priority

Documentation required:

  • No documentation required

When and how to access:

Operating hours: Program operating hours are 9am – 5pm ( Monday – Friday)
Ways to access: By appointment only, outreach
Disability access: Accessible toilets, lifts, doorways and parking
Interpreter services: Access to interpreter services (sign language)
Referrals accepted from: Self, friend/family, another service, GP, Courts and Corrective Services, Police
Other access information: Can access when intoxicated


  • Assessment required
  • Appointment required
  • Over the phone or face to face
  • Takes less than 30 minutes

Specialist ATOD Assessment Include:

  • Comprehensive alcohol, tobacco and other drug assessment
  • Comprehensive mental health history
  • Basic physical health & medical history
  • Social and family history
  • Domestic and family violence screening
  • Criminal and legal history
  • Risk assessment
  • Suicide risk assessment

Treatment Plans

  • An individualised treatment plan will be developed


Program type: Case management and assertive outreach

Model: Individually tailored outreach and case management

Duration and intensity: Three months of medium intensity case management with an additional month of low intensity aftercare.

Philosophical approach: Harm Minimisation

Additional program description: Provides assertive outreach and case management to people engaging in high risk AOD use, including with people who have attended the Sobering Up Shelter. The program provides up to four months of case management support to individuals aged 16 years and over who are experiencing issues related to AOD. Case management support is delivered via outreach with case workers able to meet with clients at agreed locations within the community. The program uses a strengths-based approach that incorporates assessment, case planning and coordination, advocacy, referral, harm reduction information and relapse prevention strategies. The program promotes positive changes to AOD use while increasing clients safety, health and well-being whatever their goals around AOD use are.

Additional supports available:

  • Work and Development Program
  • Assistance with vocational education
  • Assistance with employment / work placements / traineeships / job readiness
  • Assistance with getting volunteers ready such as obtaining Working with Vulnerable Persons card
  • Assistance finding recreational groups
  • Living skills

Viral Hepatitis and Sexual Health Support

  • Referrals to access screening, treatment and ongoing monitoring for viral hepatitis with external providers
  • Referrals to access screening & treatment for sexually transmitted infections with external providers
  • Provides safe sex information

Aftercare and Exit of Service

  • After care support available
  • Relapse prevention
  • Phone support
  • Links with community self-help groups (i.e 12 steps)
  • Active referrals and support to access other services

Harm Reduction

  • Harm reduction drug education and strategies (i.e safer injecting information): provides one on one information on drug education
  • Opioid overdose prevention and education sessions

Mental Health

  • Screen for mental health
  • Assessments include a mental health component
  • Suicide risk assessment
  • Staff have mental health training
  • Partnerships with mental health services (i.e. relationship with Mental Health ACT for consultation and liaison advice )

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • CatholicCare Canberra and Goulburn has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to free interpreter services
  • Staff undertake cultural awareness training

Tobacco Management

  • Smokefree
  • Screen for tobacco use
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Service has a workplace tobacco management policy


No cost

Staff available

  • AOD Worker

Help for Families and Carers

  • Information and education offered to families and carers

Alexander Maconochie Centre 

  • Assessments: Face to face and phone assessments available
  • Referrals are accepted for people in the AMC

Other Information

  • Provide support letters for people to access Housing ACT
  • Preparation of report for Care and Protection
  • Preparation of reports for Courts
  • Preparation of reports for Corrective Services
  • Restoration planning for families with children involved in the Child Protection system
  • Undertake formal safety planning for women experiencing domestic and family violence

Last Updated on April 2019

Print Friendly, PDF & Email