Alcohol and Other Drug (AOD) Counselling Service (Toora Women Inc.)

Provides counselling for women with AOD issues and other complex traumas.

Telephone: (02) 6122 7070 or (02) 6241 7233
Mailing Address: PO Box 106, Jamison Centre ACT 2614
Email address:
Location:Room G.02, Ground Level , Griffin Centre, 20 Genge St, Canberra City ACT 2600
Parent organisation: 
Toora Women Inc.

Access Information

Maximum waiting time for service: 

  • Waiting time varies, outreach begins at the point of assessment and program entry will be dependent on counsellor availability

Pre-Treatment support:

  • Support available on the waiting list
  • Assessment
  • Outreach
  • Phone support
  • Information and advice
  • Active referrals and support to access other services

Target Group:

  • Women only
  • Accepts both ACT and interstate residents
  • ACT residents get priority

Documentation required:

  • No documentation required

When and how to access:

Operating Hours: Office operating hours are  9am – 5pm (Monday – Friday).
Ways to access:  By appointment only, home visits, outreach
Disability access: Accessible toilets, doorways, lifts and parking.
Referrals accepted from: Self, another service, GP
Transport available: No transport available
Other access information: Women may not attend when intoxicated.


  • Assessment required
  • Appointment required (unless out of state)
  • Over the phone
  • Face to face
  • Takes more than 1 hour
  • Assessment may take multiple sessions

Specialist ATOD assessment includes:

  • Comprehensive alcohol, tobacco and other drug assessment
  • Comprehensive mental health history
  • Basic physical health & medical history
  • Social and family history
  • Domestic and family violence screening
  • Criminal and legal history
  • Risk Assessment

Treatment Plan

  • An individualised treatment plan will be developed


Program type: Counselling (women only and gender specific)

Model: Relapse prevention, trauma informed, Solution-focused therapies, motivational interviewing, Cognitive Behavioural Therapy, Acceptance and Commitment Therapy

Duration and intensity: 4, 8 or 12 weeks

Not able to consume alcohol or other drugs while in program: Women may not attend sessions when intoxicated but are not required to be abstinent while attending the program

Philosophical approach: Harm minimisation and holistic models of health

Additional program description:

Provides specialist AOD counselling for women with AOD issues and other interrelated issues such as trauma, domestic and family violence, mental health and homelessness. Counselling can be packaged into 4, 8 or 12 x weekly sessions, with extended options available. Counselling services can be offered as a continuation of care option for women who are, or have, accessed other Toora Women Inc AOD programs (including day programs and residential services). Counsellors also provide a ‘Healing Trauma Group’ with sessions focused on psycho-education around power and abuse, the process of trauma, trauma symptoms, anger, grounding and self-care and respectful relationships.

Additional supports available:

  • Aftercare: Follow up phone calls and meetings and ongoing counselling

Viral Hepatitis and Sexual Health Support

  • Referrals to access screening, treatment and ongoing monitoring for viral hepatitis with external providers,
  • Referrals to access screening & treatment for sexually transmitted infections with external providers
  • Provides safe sex information

Aftercare and Exit of Service

  • Documented exit plan
  • Aftercare support available
  • Relapse prevention
  • Phone support
  • Links with community self help groups (e.g 12 step)
  • Active referrals and support to access other services

Harm reduction initiatives

  • Harm reduction drug education and strategies (i.e safer injecting information)


  • Opioid overdose prevention and education sessions
  • Program can facilitate access to a GP for a naloxone script

Mental Health

  • Screen for mental health
  • Assessments include a mental health component
  • Suicide risk assessment
  • Staff have mental health training
  • Counsellors have assessment skills, not diagnostic skills. Input from other mental health professionals will be sought with client consent.

Aboriginal and/or Torres Strait Islander

  • Staff undertake Aboriginal and/or Torres Strait Islander cultural awareness training
  • Toora Women Inc. has a Reconciliation Action Plan

Culturally and Linguistically Diverse (CALD)

  • Access to interpreter services
  • Access to staff that speak a language other than English (i.e. Spanish, Serbian)
  • Culturally and linguistically diverse staff

Tobacco Management

  • Completely smokefree
  • Screen for tobacco use
  • Provide tobacco brief interventions
  • Provide repeated or ongoing support and/or counselling for smoking cessation
  • Provide access to subsidised or free nicotine replacement therapies including multiple types of NRT
  • Provide access to GPs/medical officers to prescribe NRT patches or other smoking cessation pharmacotherapies
  • Nicotine pharmacotherapy provided
  • Service has a workplace tobacco management policy


  • No cost (for clients that require more than 12 sessions a minimal fee may be negotiated)
  • Support can be provided to access Centrelink

Staff available

  • AOD Worker (Clinical, Non-clinical)
  • Counsellor

Help for Families & Carers

  • Information, education and counselling offered to families and carers of women affected by alcohol and other drug use, including information about drug use, a family support group and referral to other support services for families.

Other Information

  • Provides support letters for people to access Housing ACT

Last Updated on April 2019

Print Friendly, PDF & Email